To submit a new RMA Request for one or more Dialogic products, complete the form
below. Please note:
Click here for RMA Tool Instructions
- All Return Material Authorization (RMA)
requests are subject to the
Dialogic RMA Terms and Conditions.
- A fee is required for the repair of any
products that are outside of their warranty period. A Dialogic representative
will contact you with specific charges.
- If you return product
which is out of warranty and we find such product to be non-defective (i.e. No Fault
Found), we will charge you USD $300 per product to cover the cost of testing, evaluation
and return shipping to you.
- This site is for warranty and non-warranty repairs only. For other queries please
contact your Order Desk Administrator.
- All fields marked with an asterisk (*) are required.
- If the product(s) are to be return shipped to the attention of someone other than
the provided Contact Name, please include an Attention line in the Return Shipping
- If you have consulted with Dialogic Technical Services in relation to a product
to be returned as part of this RMA Request, please be sure to include the Customer
Service Case Number if one was assigned.
- If returning product to the USA for repair, please reference HTS code 9801.00.10.12
on your return paperwork.
|* Contact Email Address: || ||* Billing Address: || |
|Dialogic Account Number: || |
|* Contact Name: || ||* Billing Address Country: || |
|* Contact Phone Number: || |
* Return Shipping Address:
|Contact Fax Number: || |
|* Company Name: || |
|Customer Service Case Number: || ||* Shipping Address Country: || |
|Return Comments or Instructions:|
To add a product to this RMA Request, type the Serial Number below.
0Products in RMA Request